**What is a Pre-Order?**
A pre-order allows me to design and create custom pieces for you.
Clear communication via WhatsApp is essential, and I will need your measurements.
This service is perfect for weddings, special events, or when items are out of stock or not in your size.(note some styles are not repeatable due to fabric availabilty)
Please note that pre-orders are
non-exchangeable and must total over R3500.
I work closely with you to ensure the design fits your needs, utilizing my fabrics and signature styling
. Please refer to my size chart, as I do not offer plus sizes
For any alterations, there may be additional fees. Let me create something special for you!
NO REFUNDS
no cash back
exchanges only within limited time
DUE TO THE NATURE OF MY COLLECTION ITEMS ARE
DELICATES.
INDIVIDUALLY DESIGNED,
HANDCRAFTED
PREPPED AND
HAND DYED.
each garment individually cut.
CUSTOMISED AND VINTAGE WASHED.
any color
irregularities are part of the manufacturing process.
THE VINTAGE WASHED LOOK IS
PART OF MY DESIGN PROCESS.
PLEASE MAKE SURE YOU ARE FAMILIAR WITH THIS TERM : vintage wash
BEFORE YOU BUY.
my collection IS NOT THE AVERAGE CLOTHING YOU BUY FROM ANY STORE
no mass production
slow fashion
individualized items
NO 2 ALIKE
VINTAGE WASH PROCESS:
garments are hand-dyed.
and cured in heated machines for hours.
The uneven shading
and slight color pigmentation
that does occur in
some garments and fabrics
Are
part of the look.
IT IS PERFECTLY NORMAL,
I have been doing it for many many years my process is relatively perfected.
but I do not
ever want to lose the hand wash feel
it takes a lot of work and effort
that is the aging or vintage process
TEXTURES:
My fabrics are not flat
and one dimensional as traditional fabrics used in manufacturing and mass production
it is handcrafted.
each piece of fabric has its own texture and look
EVEN AFTER 25 YEAR
natural fabrics are always still slightly unpredictable.
that is the charm.
Each and every item is done with LOTS love and effort.
handcrafted.
unique
and exclusive.
I therefore have a
STRICTLY NO REFUND POLICY
NO CASH REFUNDS.
please make sure you understand this before you purchase.
NEVER. EVER.
PLEASE NOTE
NO EXCEPTIONS.
NO NEGOTIATIONS. FOR
FOR NOBODY.
MAKE SURE YOU UNDERSTAND THIS PLEASE.
ALL GARMENTS MADE ON PRE ORDER AND ARE NOT EXCHANGEABLE
EXCHANGES UNDER STRICT CONDITIONS ONLY
NO EXCHANGES FOR CHANGE OF MIND.
handcrafted and personally packed
I CHECK ALL ITEMS WHEN PACKED PERSONALLY.
DUE TO TO INDIVIDUALISATION AND UNIQUENESS OF GARMENTS I CHECK AND DISCUSS WITH YOU
when orders are placed it is a timely process
to check
and make sure items fit Iwork with size and measurements given.
I WANT YOU TO 100 % HAPPY
( that does not mean you can exchange MORE THAN 2 TIMES)
PLEASE MAKE SURE YOU UNDERSTAND WHAT YOU ARE BUYING
A VINTAGE WASHED ITEM.
INDIVIDUALLY DESIGNED ITEM.
that means I do not have another one exactly like that in other size or colourAND IN FABRIC
I AM THE OPPOSITE OF GENERIC AND MASS PRODUCTION
MY COLLECTION IS UNIQUE
AND EVERY ITEM IN IT TOO.
HAND DYED.
FABRICS ARE TREATED.
color fast and pre shrunk. facrics get softer and nicer with wear
EARTHY FEEL AND VINTAGE WASHED TREATED GARMENTS.
PLEASE FOLLOW EASY WASH INSTRUCTIONS.
I HAVE BEEN DOING THIS SINCE 1994.
EXCHANGES
ONLY DONE UNDER STRICT CONDITIONS.
I EXCHANGE ONLY IF DISCUSSED WITH ME.
WE ARE HUMANS AND IF THERE IS A FAULT / SIZING INCORRECT
ITEM WILL BE EXCHANGED.
WITHIN TIME LIMIT,
ITEMS HAVE
TO BE
RETURNED
TO ME WITHIN
5 DAYS
YOU HAVE TO NOTIFY ME
I DO NOT EXCHANGE
FOR JUST CHANGE OF MIND
SO PLEASE BE SURE BEFORE YOU BUY.
FOR EXCHANGES MORE THAN ONCE YOU WILL BE CHARGED FOR HANDLING FEES.
CONDITIONS for exchange:
GARMENTS MUST NOT BE WASHED
NO RINSING.
GARMENT MUST NOT BE WORN.
NOTIFICATION ON DAY OF RECEIVE.
I HAVE TO RECEIVE GOODS BACK WITHIN 5 DAYS.
THAT S MEANS COURIERED BACK TO ME
DELIVERY ADDRESS WILL BE GIVEN.
NO ITEMS WILL BE ACCEPTED WITHOUT PRIOR ARRANGEMENTS
NO EXCHANGES WILL BE MADE IF I AM NOT NOTIFIED.
THE ONUS IS ON YOU
TO PLEASE CHECK
GOODS IMMEDIATELY.
SECOND EXCHANGE
ON SAME PURCHASE WILL BE CHARGED 20% OF TOTAL COST HANDLING FEE
WHEN YOU RECEIVE.
PLEASE CHECK AND LET ME KNOW IF THERE IS A PROBLEM./ SIZING INCORRECT.
I WILL ASSIST AND EXCHANGE SWIFTLY.
IT IS A SLOW FASHION RANGE.
I AM RELATIVELY BUSY.
PLEASE CHECK PARCEL WHEN RECEIVED.
I WORK FROM THE WHATS APP CONVERSATIONS AND ORDERS.
I AM HUMAN AND CAN MAKE MISTAKES.
I DO GET TO KNOW MY GIRLS AND DO HAVE VERY FEW EXCHANGES.
IF CONDITIONS ARE MET WITH EXCHANGES
I DO UTMOST TO ASSIST
BUT
DO MY UTMOST TO MAKE SURE THERE WILL BE NO NEED FOR EXCHANGES.
note:
FOR SECOND EXCHANGE ON SAME PURCHASE
20% of total of value of exchange exchange will be charged for handling fees.
PLEASE NOTE:
ALL COURIER COST FOR EXCHANGE ON BUYER.
JUST AS YOU HAVE TO TAJE BACK TO A SHOP AND RETURN TO SHOP.
EXCHANGES FROM BOUGHT AT SHOP
RETURNS FOR
ITEMS BOUGHT AT MY SHOP@ROOT44
PLEASE CHECK
ITEM/ SIZE
AGAIN WHEN HOME. ( FIT)
I SPEND TIME WITH YOU WHEN PURCHASING TO MAKE SURE YOU CHOOSE CORRECTLY.
ITEMS ARE HAND MADE AND IRREGULARITY IN FABRIC/ COLOR IS NORMAL AND PART OF MANUFACTURING PROCESS
IF THERE IS A PROBLEM NOTIFY ME WITHIN 2 DAYS.
WHATS APP ME 0828233203
EXCHANGE WILL BE ARRANGED. WITHOUT NOTIFICATION NO EXCHANGE
PLEASE NOTE DUE TO
THE ORIGINALITY
OF MY COLLECTION ALL ABOVE CONDITIONS HAVE TO BE MET
FOR EXCHANGES.
EXCHANGES ARE NOT DONE FOR SIMPLE CHANGE OF MIND.
REFUNDS
ARE NOT AVAILABLE AT ALL.
designer and owner
ELLE ZACHARIAS
